Faces not showing up
So, my problem is exactly as in these message 4 days ago: https://discord.com/channels/979116623879368755/1319711631084617818/1319711631084617818
* I installed fresh immich with default settings using helm chart.
* I can see a lot of logs "Detected X new faces" in the servers logs.
* I don't see any faces in the People/Explore tabs.
Here's how I installed immich: https://github.com/vanchaxy/homelab/tree/main/k8s/apps/immich
I don't want to reinstall it as I have already uploaded 70gb+ photos. And it was a clean installation anyway, without restoring anything, etc. What else can I try?
7 Replies
:wave: Hey @vanchaxy,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
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- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Immich shows 12k in waiting query.
I checked Redis and it has only 8k keys starting with "immich_bull:facialRecognition:".
I tried:
* pausing/resuing job - no effect
* restarting machine learning - no effect
* restarting the server - after server restart it started to show the correct 8k in waiting and processed all of them in under a minute.
I'm not sure if restarting the server helped or a combination of these things but for now the issue is resolved. But there's probably some bug that causes recognition (but not detection) to stuck.
Should I close this ticket or investigate more?
Immich will not start facial recognition until all face recognition and generate thumbnail jobs are complete
Does this include recalculating the new query size? Will Immich start recognition if all other jobs are paused?