20 Replies
good question
i hope so :/
the pings are ass
i hope sooo
Riot is working closely with AWS and ISPs to resolve the issue, but unfortunately, it may take some time to fully address.
All we can do is wait and trust Riot's network engineers to get things back on track.
Please tell them to add Yemen Sanna too to them
pardon?
if you are having latency issues, fill this out so Riot can help dig into it with your ISP https://docs.google.com/forms/d/e/1FAIpQLSd9c4AbpNLxwxlVbtEgVQbdjgyAKOTllug5TSSPKPvm_Na5wA/viewform
Google Docs
Riot Games - Latency issues form
In order to do a deep dive into your latency issues we need more details from your ISP, please go to https://ifconfig.co/ and fill this form with your details
but note that the majority of things that cause high ping are not part of Riot. ping to a server is unlikely to be high because of an issue with the server itself. it's all the stuff between your computer and our server generally that is causing a problem.
but we can try to work with the people who own that infrastructure. by filling out that form, you help us identify the issues.
Yeah but the whole server got high pings
That’s why everyone plays on Dubai now
yeah, that doesn't change what i said
if there is some route that is configured incorrectly through an ISP, then everyone can end up having high ping
and we can't figure out what it is without more information, which is what the form is for
there are multiple threads in here where our network engineer has explained what's going on with Bahrain, and it's on the ISP/AWS side, so we are trying to work w/them to fix it, but we dont control that part
I'm pretty sure Riot knows what the issue is. The problem is that, unlike with other servers, Riot doesn't really have control over the Bahrain server. All they can do is send mails to AWS and the ISPs :val_Hampter:
there can be more than one issue
fairs
and yes, we have a working relationship with AWS, and probably with some of these ISPs
it's not just blindly sending emails
there are conversations back and forth
so getting more info from players as to exactly what the issue is helps inform those conversations
that's why i was encouraging this person to add to the info
can't hurt
:MenheraThumbsUp2:
but tbf, i was speaking more in the broad/hypothetical case. since the OP was implying that it has to be a Riot issue if the entire server has high ping, i was speaking broadly as to how that is definitely not the case and can still be an ISP issue
oh, its not a riot issue 100%, riot game servers are one of the best imo
:val_Hampter:
i know it isnt : )
was trying to explain to the OP
oopsis mb :val_CAUGHT:
ohh alr mbmb :3