I
Immich•5mo ago
Maraxen

Mobile backup is stuck

Hello, I've downloaded Immich app on my Iphone 15 and the backup seems to be stuck. Do you guys have any idea on what's going on? My config is in the screenshots.
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15 Replies
Immich
Immich•5mo ago
:wave: Hey @Maraxen, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Zeus
Zeus•5mo ago
how are you connecting to immich, what is the url in the app? are you using any proxy/cloudflare?
Maraxen
MaraxenOP•5mo ago
This is the url http://192.168.2.98:2283/api Nope
Zeus
Zeus•5mo ago
hm. anything in the immich_server container logs?
Maraxen
MaraxenOP•5mo ago
nothing really [Nest] 7 - 12/23/2024, 4:12:15 PM LOG [Microservices:PersonService] Detected 1 new faces in asset 3f330e04-8418-446f-bd20-28329be450df [Nest] 7 - 12/23/2024, 4:12:19 PM LOG [Microservices:PersonService] Detected 1 new faces in asset c33bee79-54f1-4778-be85-c9f5c3a09042 [Nest] 7 - 12/23/2024, 4:12:22 PM LOG [Microservices:PersonService] Detected 1 new faces in asset be69a190-46f4-48db-a68a-68efccdf8c3f [Nest] 17 - 12/23/2024, 4:12:29 PM LOG [Api:EventRepository] Websocket Connect: iIN6yfFDs93OUlecAAAN [Nest] 7 - 12/23/2024, 4:12:43 PM LOG [Microservices:PersonService] Detected 4 new faces in asset 9cc93a12-c356-4002-8256-a1e065daa3fb [Nest] 7 - 12/23/2024, 4:12:45 PM LOG [Microservices:PersonService] Detected 1 new faces in asset 331f03c0-8223-47af-afb8-05e7035183f8 [Nest] 7 - 12/23/2024, 4:12:53 PM LOG [Microservices:PersonService] Detected 2 new faces in asset a86493d8-803d-4624-a909-dd98f67269c6 I think that the images that are currently being uploaded are from shared album on icloud. I wonder if that could be the issue
Zeus
Zeus•5mo ago
oh, yes, the icloud integration is very challenging
Maraxen
MaraxenOP•5mo ago
Also I think that this could also be an issue, right? I know that it's quite a low resource VM but that's all that I can currently allocate to my Immich instance with my setup 😭
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Zeus
Zeus•5mo ago
whoaaaa that is way too low 2 GB I am shocked that it's even running
Maraxen
MaraxenOP•5mo ago
Yeah, I need to upgrade that old desktop a bit I just used what I had tbh
Zeus
Zeus•5mo ago
but most likely the main issue here is the icloud, I would recommend using icloudpd to bulk import if you have many assets If you disable all the jobs on import and then run them one at a time later it might ?? work but the ram is SO low, minimum usually is 4 GB
Maraxen
MaraxenOP•5mo ago
Oh, it just uploaded one photo I will see how fast it goes If it's too slow I will try the tool that you recommended Yeah, I know, I will probably upgrade the thing a bit. It's currently I5-4670 with 8GB of DDR3 It's also running truenas for which I passed through 3 disk for raid z1 and I'm using NFS share for my library and running the DB locally on the VM.
Zeus
Zeus•5mo ago
yes, that all sounds good, I just think the RAM is going to make many of the jobs fail
Maraxen
MaraxenOP•5mo ago
I will try to buy one more matching stick, cause I have a slot left on my mb also thank you for the help!
Zeus
Zeus•5mo ago
if you can get immich to 6 GB it would work pretty well . good luck
Maraxen
MaraxenOP•5mo ago
thank you!

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