Reset acc back to lvl 1
Anyone knows why and how to fix this problem? My account got resetted to level 1 again same name and password i took a break for exams and now this happened
35 Replies
Hey! @Evinier
Another person had this issue yesterday and they logged in with the wrong account/identifier. Can you make sure it’s the right one? If you ever bought something you can check your emails for the purchase history. THAT email is the one you need to log in with
Thanks for replying well I was afraid of that but I keep my stuff in a notebook so even if i don't remember i can look at it again .... I usually only have one email for any type of games i tried both email as well as user login but still level 1.... I also checked my history of when i shared the acc with a friend and the user login and the password was the exact same one im using rn. I didn't purchase anything yet
Hi chat, id like to make you aware of riots tos, sharing account is bannable, so id advice you not to share your account :ChillBar_pray:
Oh
Isee
Perhaps you didn’t write down the account info in your notebook?
I would definitely check the purchase history and double check the account, but if you really are logged into the right account, I would open a ticket with support
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
hi chat :Clove_Hearts:
Maybe but I'm so sure of this acc oh well
Alright thanks for the reply👍
Did you by any chance change region of the account ?
Uhh
Dont know how to do that to be honest
yeah actually that’s a good question, because I have seen it happen that when the region changes (which you need to open a ticket for, so maybe you remember if you did) sometimes the account gets reset, and then you definitely need to open a ticket
I think i found out why
..
November 10th 🫠
there we go!
Alr ty I'm just gonna check if i can get it back
good luck!
Good news i did get it back....bad news it became a victim of a hacker and its now locked... Any ideas how to unlock it or am i just have to create a new one now
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
They will unlock it for u
Oh nice
Which request type is appropriate though
?
Im assuming account management?
Will work sure
Account restricted would be better tho
Alright
Where do i get the van error code/ restriction? Since its required to not be left blank
Sorry I'm new to this
Do it like this
Then fill everything out
Ah
I see
Tyvm
I resubmitted 3 times and it kept on doing this
When i click the submit a ticket on the bottom line it just repeat the process with same result
They know you shared your account :ChillBar_pray:
Oh well
As long as you didn’t make any purchases on that account, you shouldn’t be worried about anything
True i guess
But the time it took me to get level 20 was worth more than all the skins in the game
Lol
Alright I'll put it off then
Agreed, just keep in mind not to share your account, and make sure to enable 2FA for additional security on your new account
👍