startups -we receive the credits but not sure how to get started, anyone can help?
we received the credits but in the email is not clear how to get started
21 Replies
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Hey. What do you mean? You mean how to use the credits?
You can only see the credits on an invoice. So once you buy something you see 2 things:
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits
i have a few questions, so if we receive the email the credits are already applied to an account? do we have to create an account with the same email as credits where given or there is code that we can use in our existing cloudflare account?
email is very clear regarding this
the credits are already applied to the account you used in the application form, you don't have to create another account, and there's no code
you can use the credits right away
If you send me your domain or account id, I can check if the credits were applied to that account
ok, here it's 4db4bfe5027f2feaea708750c8bc7cff
we just created the account with same name as the form
where we received the confirmation of credits
@Vero can u please confirm this is ok?
what's the name of the company?
name of the account is
i shared the id below
Your credits were applied to the account of the domain that you used in the application form. And according to the system, you're already using those credits
you don't need to create a new account
ok but still a little confused
can u confirm that's the id or is another one?
how can i see in the dashboard if credits are applied
?
accound id: 920b1a6e159cf77dab28969103a4765b
account id: 4db4bfe5027f2feaea708750c8bc7cff
it's one of thease? sorry for many quesitons but is hard to know in the dashboard
you can only see them on an invoice. The invoice shows what it would have cost and then marks that product or service down to $0, and at the top of each invoice you will see the remaining balance of credits
yes, it's 920b1a6e159cf77dab28969103a4765b
thanks
hi @Vero we are still receiving billing and paying in that account, can you check why credits where not used?
or anyone from cloudflare that can help
which domain did you use in your application?
how domains are associated with workers ai?
or vectorize
Sorry, when I said "application," I meant the form you filled out to apply for the startups program. Which domain did you use in that form?
I don't remember we have multiple domains, can u check? Above u confirmed we had credits applied and we have the account id
Yes but the team was asking for the specific domain as well
Email uses was
[email protected], that one of our domains, but we use worker ai and other stuff that's not directly associated with a domain
@Vero any news? We are worried that credits were given but we are still paying
you should have received a refund on Jan 15th
can u confirm now our accoun has credit so this won't happend next month?
Yeah, your account already had the credits. There was a billing issue that already has been fixed, but If it happens again please reach out