could not run legacy post zone sub request against new zone products: failed to update user subscrip
Hi all,
i just made a new account and is not my first time. I did as usuale but i cannot finish the setup as the setup process keep saying as in the title
"could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page." where i checked just in case but as new user do not have any expense and even at moment we are using a free service.
6 Replies
Oh, how nice. @Cloudflare (Server Owner) ignores customers. No answer since 15th Dec. I have the same problem. CF Help center ignores me
same +
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
im been in this looop for 4 month
?pings
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
this is a community server...
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs