Request Not Logged

I have a backend EC2 that's serving behind an ALB and behind Cloudflare. During an integration test with our partner, we noticed that they always get "connection reset" error when connecting to our backend. What's weird was that their requests didn't show up on Analytics & Logs > HTTP Traffic nor Security > Events After much troubleshooting, we decided to let them bypass Cloudflare and connect to our ALB instead. Voila! The issue disappeared! Based on my description, what went wrong? I'm on Cloudflare Pro by the way.
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