Typebot•13mo ago

The bot is freezing after timeout.

the bot is freezing and forcing me to restart.
If you have a remembered user, there is no point in restarting, they are stuck in the same place.
I need a solution urgently. I use the paid service and have clients in production.

@Baptiste

Hall•12/5/24, 8:18 PM

Someone will reply to you shortly. In the meantime, this might help:

Sandrin•12/5/24, 9:31 PM

This problem also happens to me in several situations. There is no specific location for this problem.

My clients have been complaining for a few weeks.

Baptiste•12/6/24, 9:18 AM

Please provide a reproduction

Baptiste•12/6/24, 9:18 AM

I can't guess the issue

Baptiste•12/6/24, 9:18 AM

But basically if you have a long running HTTP request it can cause the bot to timeout

Baptiste•12/6/24, 9:19 AM

Or if you have an infinite loop it will timeout at some point

jFalcaOP•12/6/24, 12:58 PM

Good morning, we don't know where the problem is, because it doesn't happen regularly. Sometimes it happens with a request and other times when rendering static text.

The request has already finished, it was just going to render the static text.

Anyway, we are reviewing the entire flow. The big problem here is that instead of displaying the error and continuing the flow, Typebot crashes.

It would be nice if it allowed the flow to continue after an error of this type.

Baptiste•12/6/24, 2:47 PM

Can you provide the bot that is causing this issue? and maybe point where this type of error usually happens