Hey all, I've been intermittently

Hey all, I've been intermittently hitting an odd FAILED_TO_COMMIT error when updating users via the v2 REST APIs. Specifically, when calling /api/rest/2.0/users/{userid}/update, we sometimes see:
[500 Internal Server Error] during [POST]: [{"error":{"message":{"debug":{"code":14009,"incident_id_guid":"some-guid","trace_id_guid":"some-other-guid","debug":"[\"Error Code: FAILED_TO_COMMIT Inc... (414 bytes)]
[500 Internal Server Error] during [POST]: [{"error":{"message":{"debug":{"code":14009,"incident_id_guid":"some-guid","trace_id_guid":"some-other-guid","debug":"[\"Error Code: FAILED_TO_COMMIT Inc... (414 bytes)]
Has anyone else encountered this before and/or have any suggestions? We do have an open support ticket with ThoughtSpot, but they suggested asking here too.
5 Replies
utsav.kapoor
utsav.kapoor3mo ago
How many users are you creating concurrently using the API ?
Kendall Thrapp
Kendall ThrappOP3mo ago
Sometimes it could be updating dozens of users. I'm not sure how many are being done in parallel though.
utsav.kapoor
utsav.kapoor3mo ago
Sure that makes sense. If you reproduce this usecase, it would be awesome. As we can get trace-id which we can use to check what happened wrong. I am adding backend team so they can ask more questions on the usecase, but getting a trace-id would really speed up the process
Kendall Thrapp
Kendall ThrappOP3mo ago
Here's some trace ids for the error from yesterday: * 873463c6-1292-40f5-b79d-a4029e170e2c * cf20e49f-f850-48f1-b98a-8cbaf94e065d * 402d86de-5754-4b49-a3ff-3daf8a2de7e4 * 9f4a4b23-40a7-4b02-84e7-4951581949a9 * 02c9e4fe-f7bd-4fa9-8a24-0dc463099ed8 * 0ec87550-9290-42fc-8b5c-dadca7f67c38 * 80b50787-d65e-4e9b-9996-3e91ece6b749 * 491f9a2b-6925-4274-b125-604637b7239d * 69abaa32-4f42-4188-87cf-fb00ffbc428f
shikharTS
shikharTS2mo ago
@Kendall Thrapp we are working on something similar. Will triage a bit further to ensure if it is same or different. Will update on the progress here.. @Kendall Thrapp can you create a support case for this as well and give the link for this discord thread there. Also attach the relevant artifacts (any logs/HAR files). This might require a bit more triage.. If you have one, can you send the number here?

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