Help!!! It seems my website is hosted on Cloudflare, but I don't have the access credentials, and I
Help!!! It seems my website is hosted on Cloudflare, but I don't have the access credentials, and I can't manage it. What can I do?
23 Replies
@Cloudflare (Server Owner) @Flare
?account-recovery
These links may help, but they only work when logged out. You can always use an Incognito Window or a Private Window to ensure you're logged out.
If you know the email: https://dash.cloudflare.com/forgot-password
If you know the email and have 2FA or email delivery issues: https://dash.cloudflare.com/login-help
If you don't know the email: https://dash.cloudflare.com/forgot-email
I don't know either email or password
how can I do account recovery @Walshy ??
I don't know either email or password @SuperHelpflare
so click the last one
Sorry, I don't understand what you're telling me I can do.
If you don't know the email: https://dash.cloudflare.com/forgot-email
I've done this several times but I get nothing.
I don't know who I can contact to confirm that I have a cloudflare account, and how to recover my access data. @Walshy @SuperHelpflare
Make sure the domain you're entering is active on cloudflare
if you can't find there's text at the bottom of the page saying what to do
https://developers.cloudflare.com/fundamentals/setup/account/account-security/login-and-account-issues/#free-pro-and-business-plans
I have already done everything that is stated in the link and I have not solved anything
I can confirm the process works, I got an email testing my own account. So it sounds like you have fully lost the old email and will need a new account here and to move your domains over
Yes, I was trying this, but they ask me to log in to my account to create a new one, and since I can't log in...
https://dash.cloudflare.com/sign-up
This is for a new account, it doesn't require to login
I have managed to create a new account, but what is it for? I was supposed to have already hosted my website here, I had to already have an account with everything integrated, right?
You'll need to migrate your domains and things over to your new account
If you can't recover your old, this is the path
And how can I do that?
Add new site, enter your domain, move your DNS records over
If it isn't setup in something like Terraform, it won't be fun but sadly, is the way
Thank you, I don't know how to do any of this that you tell me. And the truth is that I don't understand anything. The domain provider tells me that I do not have the hosting with them but with Cloudflare, Shopify, which is where I have the website, tells me the same thing, but I have nothing in Cloudflare.
I'll try something else tomorrow. Thank you very much for your help.
That may be why the account recovery wasn't working - if you have a Shopify store, they're the ones you have an account with not us
What's the domain?
leticebrian.com
I have already spoken with shopify, and they have told me that I do not have the website hosted there, that I have it with a third-party provider
Ok nope, it has CF nameservers so yeah it should be configured here
What are CF name servers?