I got my account hacked
So long story short my account got hacked and the guy changed the email and password. I tried contacting support but they said they can’t do anything since the email and password is changed. i spent 400+ on that account what do i do?? please help
6 Replies
@Asura
Unfortunately only Riot themselves can address this issue. Submit a new ticket with support under “Account recovery” and begin the steps of reclaiming your account. Here are then things they will ask you to provide. Its okay if you don’t remember/know everything on it, just provide as much information as possible to Riot support.
i did that and they said they couldn’t do anything because the person already change the email already
Them changing the email doesnt prevent Riot from attempting an account recovery.
But again, only Riot can address this issue. There is no alternative to recovering an account.
And for future reference
tips to protect your Riot/VAL account:
* never share your account or account creds with ANYONE (they can then be shared with additional people without your knowledge, or your account taken over by the other person, and this happens all the time).
* never login into any site with your Riot credentials other than http://authenticate.riotgames.com/. this includes 3rd party applications that ask for your Riot credentials. for any applications that use our official 3rd party API, you should be redirected to this site to log in. if not, don't do it or your credentials can be compromised due to malicious apps, insecure storage/transmission, or session hijacking.
* add 2FA to your Riot account (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4415714343187-Two-Factor-Authentication-How-to-FAQ)
* add 2FA to the email account tied to your Riot account
* make sure that your Riot account and associated email account do not share the same password.
* verify your email on your Riot account so that the settings can't be changed without access to that email (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/201751744-Email-Verification-FAQ)
* if you have already been hacked and have an alternate email, change the email tied to your Riot account to a different email address.
* if you have already been hacked, change the password on both your Riot account and associated email account.
* if you have already been hacked, go to https://account.riotgames.com/ and click LOG OUT EVERYWHERE under Login Management.
* see https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4402981557267-Protecting-Your-Account for more tips.
There is no way they just said that they can't do anything cuz the email is changed
Just ask them to change the account to the og email
yeah that is not our process
if they said they cant do anything then it's b/c you didn't provide enough of the verifying information required to recover the account
hackers change emails all the time, that isn't part of our policy to not help just b/c the email was already changed
also @cloohy sharing my tips ❤️
Of course! Just tryna give people the best advice/help possible. ❤️