Game wont start
Hey i need help, i just downloaded valorant on ps5 and every time i try starting the game i just get stuck on a black screen (i hear music).
Ive already tried reinstalling it multiple times, also tried deleting saved data on ps5 still nothing
32 Replies
Hey @Off !
I am not very familiar with Valorant on Console, but did you check if your PS maybe needs a system update?
Also, did you try going back to the homescreen when the game is open and then go '' back to game'' ?
@fly (pls @ for reply <3) I just checked, my PS is up to date and also tried going to the homescreen and back. I keep getting stuck on a black screen and bottom right says back.
If you click on back and then go back to the game, it's the same?
Yeah still the same
If i click back i see a white animation for a split second and then it just turns black again
Ah shit. I am not sure if anyone else here has more knowledge in the console bugs, but you could also open a ticket at support at the same time
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Same problem I got the same problem with black screen and hear music on my ps5 as well
I’m from Puerto Rico
@donotflyawaymydear
;valsupport
Hey @Leocrash54 !
Yeah
Have you tried reinstalling? I heard that for some people that fixed the issue
Also check if you need to do an update of the PS5 in general
I did delete it and reinstall it 12 times same issue since the day it came out for ps5
woah 12 times? 😨
Is up to date of my ps5
2 months to be precise
About the game
Okay, so in your video when there is the black screen, at the bottom right it says “back”
if you click on back and then open the game again (don’t completely close it, just go back to the menu), does that work?
Yes
I press back same issue
what is the resolution you have set on the PS5, do you know?
Did you try any other resolution yet and see if that works?
2160p
same issue, no matter the resolution you choose?
Is this is
Okay set it to 1080p and try again
I did not work
😞
all other games work fine?
Yes
So I know that in the beta Puerto Rico was region locked, so people from Puerto Rico were not able to play.
But BETA is over so technically it should work. I think you have to open a ticket with support 😞
If you can, send them the first video you sent me too and tell them what you tried already (restarting, reinstalling, resolution, etc)
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
I know that other people from Puerto Rico seem to have the same issue, so I think that this is something support needs to fix
Maybe one thing you can still try is change the region of your PS5 to anything but Puerto Rico and see if that helps, but I am not sure if it will
If you open a ticket to support they might be able to change the region in your riot account for you. The thing with puerto rico is that it does belong to the US, but geographically it is located in the Latin-American region, so maybe you are automatically placed in Latin-America, for which val on console is not supported yet
@Leocrash54 I typed a lot, sorry 😂
Is fine