Banned for 14 hours cuz game got stuck on map loading screen

It was a comp game and after the agent select my screen got stuck on map loading screen , this problem did happen once , long time ago but i didn't bother to look into it because at that time i didn't get a penalty and thought this was only a one time thing, I am sure my network connection is fine. I wasn't able to do anything on the map loading screen so i had to restart the pc after which i logged in again and got the penalty. Can i got some help me figure out if the problem is with my PC or something else because I'm pretty sure my pc(gamming laptop) can run valorant just fine
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