Trouble with SMS
hi
I have a free account, and until a few days, to MFA SMS sending was ok.
But since a few days, it seems doesn't work anymore, the sms are not sent at all, and i don't find any information about a limit or somewhere i could setup twillio to send the SMS.
Any help will be appreciated
Thanks a lot
4 Replies
Hey so if you check on this page : https://docs.kinde.com/authenticate/authentication-methods/phone-authentication/?r=search#_top
You'll see this info bubble :
If you just want to test this feature first, Kinde allows you to send 10 SMS messages per month without setting up Twilio. If you want the feature to be live for your users, you must implement the full Twilio setup.So you're limited to 10 sms for testing purposes. If you want more you'll have to bring your own sms provider
Kinde docs
Set up phone or SMS authentication
Our developer tools provide everything you need to get started with Kinde.
Hi Thankks a lot for your answer. Very strange as i'm sure i was using more than 10 since a few month, and all was going great.
Anyway, i have setup everything, it works well.
Thow more things if i may,
- how can i be sure (even if it's started to work again) that i'm using trello. I'm asking because in twilio, seems i didn't not use any SMS, but i'm actually receiving it.
- Do you know if in Twilio i'm suppose to use the "regular" messaging tool or the verify tool to work with Kinde.
Thanks a lot for your help
Hi Thankks a lot for your answer. Very strange as i'm sure i was using more than 10 since a few month, and all was going great.
Anyway, i have setup everything, it works well.
Thow more things if i may,
how can i be sure (even if it's started to work again) that i'm using trello. I'm asking because in twilio, seems i didn't not use any SMS, but i'm actually receiving it.
Do you know if in Twilio i'm suppose to use the "regular" messaging tool or the verify tool to work with Kinde.
Thanks a lot for your help
Hey sorry for the late answer let me look at these for you
Hi @Joey ,
Apologies for the delayed response. Kinde provides a limited number of SMS messages for testing purposes. To enable SMS authentication for your users, you need to integrate your own Twilio account with Kinde. https://docs.kinde.com/authenticate/authentication-methods/phone-authentication
To ensure that your application is using your Twilio account for sending SMS messages:
- In the Kinde dashboard, verify that your Twilio Account SID and Auth Token are correctly configured.
- Log in to your Twilio console and navigate to the Usage section to view your SMS activity. If messages are being sent through your Twilio account, they should appear here. https://www.twilio.com/docs/usage/api/usage-record
Twilio offers two primary services for sending SMS:
Messaging Service:
This service allows you to send SMS messages using your own logic and handle responses as needed.
Verify Service:
Designed specifically for phone number verification and two-factor authentication (2FA), this service manages the process of sending verification codes and validating them. https://www.twilio.com/code-exchange/sms-phone-verification
For multi-factor authentication (MFA) purposes, it's recommended to use Twilio's Verify service, as it simplifies the implementation and enhances security.
Next Steps:
- Ensure that your Twilio credentials are correctly configured in Kinde.
- Check your Twilio console to verify that SMS messages are being sent through your account.
- For MFA, consider using Twilio's Verify service to streamline the verification process.
If you have any further questions or need additional assistance, please don't hesitate to reach out
Kinde docs
Set up phone or SMS authentication
Our developer tools provide everything you need to get started with Kinde.
REST API: Usage Records | Twilio
REST API resources for retrieving usage by your Twilio account during any period, by any usage category.
Twilio
SMS Phone Verification