Charged 3 times but still on free plan
Hi guys, we are trying to upgrade from Free plan to Pro plan but when making payment, we received errors that the payment didn't go through. However, in reality, our card was charged 3 times (there are three invoices marked as paid in our CloudFlare account) and yet our CloudFlare account's plan is still under Free.
We have opened a ticket with CloudFlare 1 week+ ago but there is zero activity from them, and each time you reply to the ticket, they just send you an automated message.
Anyone encountered an issue like this before? And how did you get it resolved?
This is insane.
3 Replies
You can't get this solved here.
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
yup i understand, i just wanted to check in with the community to see if anyone faced similar issues and whether they managed to get the issue resolved through any other methods because cloudflare's support is totally unresponsive and i'm out of wits man