Duels are NOT working

Hello, developers. First, thank you for this amazing game. We are really enjoy it. However, on the "Sphinx" server, many of us are having issues with duels. Half of our social club can't participate at all, while others wait over five minutes for an opponent. This has been ongoing all season. We’re unable to achieve recognition or earn a frame, and it’s impacting our enjoyment of the main game feature. Our social club and the "Sphinx" server are losing players. We know you’re aware of the issue, but we’ve waited a long time with no update. We love this game and support it with our time and donations, so please share how progress is going on this fix.