Missed Domain Renewal - All DNS Records Deleted
I renewed my domain after a two-week lapse, and upon re-adding it to Cloudflare, all DNS records were missing. I've lost access to emails and other services.
Please assist ASAP
6 Replies
You will have to contact each individual service provider, such as e.g. your email provider, and ask them what DNS record(s) you need to add back.
I've already reached out to the email provider support, but they confirmed they donβt have the records and can't assist.
They are the only ones who can provide you with the actual DNS records you need, in order to be able to use their service.
So if they won't (not can't, but won't) assist you, ... now would be a good time to find a decent provider instead of them.
That said, -
1. What domain?
2. What email provider?
I just realized this, but itβs too lateβIβve been logged out of everything. If Cloudflare canβt help, Iβve essentially paid for a year with no access and canβt even cancel my plan.
It's not Cloudflare that needs to help you, but your actual email provider.
If you're attempting to use Google Workspace, it is Google that needs to provide you with the actual DNS record(s) you require, to steer your domain towards their infrastruture.
Both my domain and email providers are Iranian, so I canβt take any legal action. I feel completely robbed in this situation.
Thanks for the help. At least now I donβt have to wait for the Cloudflare email.