V
VALORANT2w ago
CH

Suspension of account

hi my friends account have been suspension like 6 months ago, shes been trying to appeal to remove the suspension but everytime she did an appeal the customer service replied saying that her ip is from china which is not true and the problem cannot be solved, may i know if there are any solutions
17 Replies
CH
CH2w ago
oh yea forgot to mention that the ban happened right after she borrowed her china friend her account to play with
jidat
jidat2w ago
So she gave the account to her friend in china and the account got locked?
CH
CH2w ago
yea it got suspensed the customer service said her ip was from china when she was tryna appeal
jidat
jidat2w ago
Show the ban message
CH
CH2w ago
No description
rachel
rachel2w ago
No description
jidat
jidat2w ago
Prob from ur friend They checked the last logged in ip of the account
CH
CH2w ago
does that mean theres no way to appeal if the last ip was from china?
jidat
jidat2w ago
Make ur friend do the appeal
rachel
rachel2w ago
No description
jidat
jidat2w ago
If they said that then there is nothing u can do to get the account back
CH
CH2w ago
ah i see aight aight
᲼᲼
᲼᲼2w ago
they proably cheated on it, then when they logged into it on their pc it also hwid banned their pc
LXV
LXV2w ago
Who would borrow their account to china in the first place? That account is gone
᲼᲼
᲼᲼7d ago
thats what im saying 😭
cloohy
cloohy7d ago
@CH For future accounts please reference below: tips to protect your Riot/VAL account: * never share your account or account creds with ANYONE (they can then be shared with additional people without your knowledge, or your account taken over by the other person, and this happens all the time). * never login into any site with your Riot credentials other than http://authenticate.riotgames.com/. this includes 3rd party applications that ask for your Riot credentials. for any applications that use our official 3rd party API, you should be redirected to this site to log in. if not, don't do it or your credentials can be compromised due to malicious apps, insecure storage/transmission, or session hijacking. * add 2FA to your Riot account (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4415714343187-Two-Factor-Authentication-How-to-FAQ) * add 2FA to the email account tied to your Riot account * make sure that your Riot account and associated email account do not share the same password. * verify your email on your Riot account so that the settings can't be changed without access to that email (https://support-leagueoflegends.riotgames.com/hc/en-us/articles/201751744-Email-Verification-FAQ) * if you have already been hacked and have an alternate email, change the email tied to your Riot account to a different email address. * if you have already been hacked, change the password on both your Riot account and associated email account. * if you have already been hacked, go to https://account.riotgames.com/ and click LOG OUT EVERYWHERE under Login Management. * see https://support-leagueoflegends.riotgames.com/hc/en-us/articles/4402981557267-Protecting-Your-Account for more tips. Also attached is the account sharing /selling portion of Riots ToS Please refrain from sharing any sensitive account information in the future.
No description
rachel
rachel7d ago
this account got suspended after logged in to cyber cafes computer:( That was my real life friend he travel to china, not borrow account to china :Gekko_Wingman_Cry:
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