Hi -
We have a really bad Catch-22.
We've upgraded our account from "Free" to "Business" but because of the current account bugs, we are still being treated as a "Free" account (even though it shows us as being paid, and we're getting billed).
Because the system doesn't see us as a "Business" account properly, we can't get any support. We submit tickets and get no responses, and I see on the support page that free accounts are basically "best effort".
We have two problems that need to get fixed:
1. We need to be treated as a "Business" account.
2. No one we do the "Invite to Account" with actually gets treated as a member of our account. They accept the invite, it makes them a free account, but they can't do anything in our paid account.
Is there anyone from Cloudflare who can assist us?
3 Replies
Good luck getting any help. Not sure why Cloudflare decided to change such an important part of their operations without adequate testing. I think they just got tricked by Salesforce & Stripe into signing up for something that isn’t suitable for them
Having the same issue!
Quick update to those who kindly replied... the situation magically resolved itself, though I think when we switched to a "Business" plan that may have played a role in that? But they never responded to my ticket... or anyone else's ticket about it... or any other issues we've had. 😦 I have never in my life seen a company that refuses to provide any kind of support whatsoever to paying customers. Amazon will support me better if I buy a $0.17 knock off Hello Kitty keychain from a 3rd party seller than Cloudflare supports us when we are paying hundreds a month. 🤷