The help staff does not want to answer me

Hello everyone, I'd like a lot of help with this because I've been banned from my account . So I can't play Valorant anymore. I think that my computer has been hacked, but I cleaned it, but I did that after I got ban because I did not know that there was a problem with my computer, so I cleaned it for fear that it might contain a virus. and I don't cheat either. Thank you for your understanding!