Any news regarding the upgrade issue?
I upgraded to Paid plan, the payment was taken but nothing updates in the dashboard and I can't use the paid features. It heavily impacts my work and I know the Cloudflare is aware of this since two days ago, but still no fix. It doesn't make sense!! Did anybody get this resolved already?
7 Replies
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Sucks that the support system is also broken…
and it's still not solved for like 4+ days now!
my work is stuck because of this
@Cloudflare it doesn't make sense that it's still not solved for 6 days
@Vero 🐙
?pings
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.