Unable to Complete Domain Setup Due to False "Outstanding Balance" Alert
Issue Summary:
I am experiencing an issue when trying to complete the setup for my domain aiinsidertips.com. Although the service I am trying to add is "FREE," I am unable to proceed due to a false alert about an outstanding balance.
Here's the error message:
"You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."
What I've Tried:
Checked Billing: I double-checked my billing page, and there is no outstanding balance or pending charges.
Cleared Cache: I cleared browser cache and cookies, and also tried using incognito mode, but the issue persists.
Retried Setup: I have attempted to restart the domain setup process multiple times with no success.
Details:
Domain: aiinsidertips.com
Date/Time of Issue: 2024-10-18 20:47:17
Platform/Service: Cloudflare Domain Setup (General)
Can someone help resolve this, or guide me on next steps to complete the domain setup?
Thank you for your time and assistance!
3 Replies
Thanks for all the info and being very thorough. This is related to https://www.cloudflarestatus.com/incidents/gnl2dp153485 and the answer is billing ticket
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.