Game crashes about 20s into loading screen

keeps happening, tried restarting etc, enabling vanguard, no indication of why it crashed it just crashes
Solution:
Solution:- install/update ur igpu drivers
Jump to solution
35 Replies
MP
MP3mo ago
yeah that happened to me to i have 0 clue what to do
GalactikHex
GalactikHexOP3mo ago
Anyone have a solution?
cloohy
cloohy3mo ago
I would recommend uninstalling and reinstalling. This can fix a lot of general software problems that you may be encountering such as frequent crashes.
GalactikHex
GalactikHexOP3mo ago
done it already
cloohy
cloohy3mo ago
https://support-valorant.riotgames.com/hc/en-us/requests/new I would recommend submitting a ticket with Riot. They will have more insight on what could be causing this issue.
GalactikHex
GalactikHexOP3mo ago
already submitted, they asked for logs but i already sent them in the original ticket so im just said ive already sent the logs and hopefully theyll see it this time
cloohy
cloohy3mo ago
Good deal. The issue with something like this is that it could be a plethora of things. Riot support is by far your best choice on resolving the matter.
GalactikHex
GalactikHexOP3mo ago
ive found multiple similar posts with this exact issue and im not sure what is causing it for everyone ive also tried pausing my antivirus while i load it and nothing there
cloohy
cloohy3mo ago
I would imagine theres an error with the application launching but again could be 1000 different things. The issue with troubleshooting something so vague as a loading screen crash is youre looking for a needle in a haystack. Once you exhausted all the general troubleshooting then it just becomes more difficult to isolate and pinpoint what exactly is the issue.
jidat
jidat3mo ago
Hm Open task manager Performance Show ss of whole screen
GalactikHex
GalactikHexOP3mo ago
No description
GalactikHex
GalactikHexOP3mo ago
i tried doing a clean boot and that didnt work cpu was at 100% because microsoft compatibility something something was open for some reason so i just ended it
GalactikHex
GalactikHexOP3mo ago
this?
No description
jidat
jidat3mo ago
Also Press win+r Type msinfo32 Show ss
GalactikHex
GalactikHexOP3mo ago
ok
jidat
jidat3mo ago
Just click on download at the top
GalactikHex
GalactikHexOP3mo ago
No description
GalactikHex
GalactikHexOP3mo ago
got it and run it when it downloads?
jidat
jidat3mo ago
Just install the driver
GalactikHex
GalactikHexOP3mo ago
k
cloohy
cloohy3mo ago
@jidat coming in clutch with knowledge
GalactikHex
GalactikHexOP3mo ago
ok i installed the thing ran it downloaded the stuff restarted and now it said 2 updates available so im getting those and ill try after
jidat
jidat3mo ago
What said 2 updates available?
GalactikHex
GalactikHexOP3mo ago
the intel arc control thing i clicked the first download on the link you sent i think it installed the drivers but also an app so i just ran it
jidat
jidat3mo ago
Yep
GalactikHex
GalactikHexOP3mo ago
the intel killer thing failed to download so i just skipped that ay wtf the game loaded maybe i didnt have the newest driver? i checked geforce and settings though and it was all updated
jidat
jidat3mo ago
So is it good now?
GalactikHex
GalactikHexOP3mo ago
i think so
Solution
jidat
jidat3mo ago
Solution:- install/update ur igpu drivers
jidat
jidat3mo ago
U never checked ur igpu drivers tho
GalactikHex
GalactikHexOP3mo ago
where can i find the latest drivers if this happens again
jidat
jidat3mo ago
Inside the arc app
GalactikHex
GalactikHexOP3mo ago
aight cool thanks a lot man
jidat
jidat3mo ago
Np
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