VALORANT•16mo ago

HELP!

uhhhh

aliOP•9/21/24, 2:42 AM

@Riot Schmick

aliOP•9/21/24, 2:44 AM

Schmick•9/21/24, 2:47 AM

yeah ok

Schmick•9/21/24, 2:47 AM

so this doesn't answer any of the questions i asked you

Schmick•9/21/24, 2:48 AM

1) did you open a player support ticket when your account got hacked?
2) if so, what happened? did they recover the account to you?

aliOP•9/21/24, 2:48 AM

yes and i got it back

aliOP•9/21/24, 2:48 AM

but when i tried to login and press play

Aali uhhhh

aliOP•9/21/24, 2:48 AM

this msg showed up

Jidat•9/21/24, 2:49 AM

;valsupport

VANGUARD Main•9/21/24, 2:49 AM

:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.

Jidat•9/21/24, 2:49 AM

Tell em they hacked on ur account

Jidat•9/21/24, 2:49 AM

And they will prob unban it

Schmick•9/21/24, 2:49 AM

then ig you should open a new ticket and let them know that the hacker got your account banned

aliOP•9/21/24, 2:49 AM

i did make a ticket for it weeks ago but they never responded back

Schmick•9/21/24, 2:50 AM

you dont know that

Schmick•9/21/24, 2:50 AM

you told me you never checked the website

aliOP•9/21/24, 2:50 AM

i check the gmail

Schmick•9/21/24, 2:50 AM

and i also dont know why you think that you're IP banned

Schmick•9/21/24, 2:50 AM

yes, i know

Schmick•9/21/24, 2:50 AM

and that doesn't always work

Schmick•9/21/24, 2:50 AM

sometimes our emails get blocked or go to spam

Schmick•9/21/24, 2:50 AM

you have to check the website to be sure

SSchmick and i also dont know why you think that you're IP banned

aliOP•9/21/24, 2:50 AM

i cant play on any other account

Schmick•9/21/24, 2:51 AM

then you are hardware banned, not IP banned

aliOP•9/21/24, 2:51 AM

aliOP•9/21/24, 2:51 AM

what do i check on the site

aliOP•9/21/24, 2:52 AM

aliOP•9/21/24, 2:52 AM

what do i do

Jidat•9/21/24, 2:53 AM

Just check the status of the last ticket u sent first

Jidat•9/21/24, 2:53 AM

If its marked as solved, make a new one

aliOP•9/21/24, 2:53 AM

Jidat•9/21/24, 2:53 AM

Do that by clicking the link u got in the automated reply in ur email

aliOP•9/21/24, 2:54 AM

aliOP•9/21/24, 2:54 AM

2 right?

Schmick•9/21/24, 2:58 AM

either of those works. either way, you are claiming that your account is banned b/c someone else took it over and you are trying to get the account back

Schmick•9/21/24, 2:58 AM

but note that if you are hardware banned, then it is likely that is has nothing to do w/the hacker. the hacker's own machine would have been banned, but for your machine to be banned, that generally means vanguard detected something with your machine.

Schmick•9/21/24, 2:59 AM

and if that's the case, then that's what player support is going to respond with

aliOP•9/21/24, 3:00 AM

wym claiming

aliOP•9/21/24, 3:00 AM

and idk if its ip or hardware cuz i havent tried on any other device than this

Aali wym claiming

Schmick•9/21/24, 3:01 AM

i mean that you said that

Aali and idk if its ip or hardware cuz i havent tried on any other device than this

Schmick•9/21/24, 3:01 AM

i've told you like 3 times we dont do IP bans, so it's not that

aliOP•9/21/24, 3:02 AM

aliOP•9/21/24, 3:02 AM

when do they respond

Jidat•9/21/24, 3:15 AM

Within 3 days

Jidat•9/21/24, 3:15 AM

Also don't send anymore tickets

Jidat•9/21/24, 3:15 AM

That will result in more waiting

Bailey•9/21/24, 3:17 AM

I have a problem with my servers...

Bailey•9/21/24, 3:17 AM

I have a problem where my valorant servers flip in pings... like one day illi will be 25-30 then the next it will be up to 60 and my virginia will go down from to around 20 does anyone know a fix?

Bailey•9/21/24, 3:17 AM

its like they just flip based on the day

BBailey I have a problem where my valorant servers flip in pings... like one day illi wi...

호

호나•9/21/24, 4:54 AM

your isp switching routes perhaps