Wrong country code being added to incoming phone numbers
For some reason, when phone numbers are add to my CRM (coming from a botpress bot via HTTP Request), +33 country code is added the number and I can't figure out a way to change the default country code. We are only collecting US numbers and this happens when 10 digit numbers are received. Am I missing something here? I feel like this just all of a sudden started happening. Thank you in advance!
6 Replies
Hi @Steve Other, do you still have an issue here?
Could you provide an example of API request that botpress sends and where the country code is overrided?
Hi @thomast, yes I do. I can't pinpoint where the country code is overridden but I tested my Webflow form -> n8n -> twenty and the same is happening there as well. Here is the body of the HTTP Request being sent in botpress:
{ "name": { "firstName": "{{workflow.userName.first}}", "lastName": "{{workflow.userName.last}}" }, "phone": "{{workflow.userPhone}}", "formLocation": "CC Debt Calculator Chat - IW", "creditCardDebt": {{workflow.creditCardDebt 0}}, "unsecuredLoanDebt": {{workflow.unsecuredLoanDebt 0}}, "paymentStatus": "{{workflow.paymentStatus}}", "otherUnsecuredDebt": {{workflow.otherDebtAmount 0}}, "state": "{{workflow.userState}}", "interest": {{workflow.totalInterestPaid 0}}, "paypbackTime": "{{workflow.repaymentPeriod}}", "totalPayback": {{workflow.combinedTotalPayback || 0}}, "emails": { "primaryEmail": "{{workflow.userEmail}}" } }
Is there anywhere else I could look to find more info that might help with understanding? Thank you.
I'll try to reproduce it, is the format for US numbers like this
XXX-XXX-XXXX? I've taken this from here FYI https://www.whitepages.com/phone/usyes but the issue seems to have been fixed?
🤔
Let's wait till it happens again, maybe there were some changes pushed which fixed your issue
Solving this for now, feel free to re-open if needed @Steve Other!