Billing issue, support unresponsive
I noticed that their billing estimator reported 4x lower usage than the invoiced amount.
I’ve waited for follow up support for two weeks without escalation.
I’m the pro plan. What’s a good way to escalate this?
1 Reply
Easiest is posting on community forums (https://community.cloudflare.com/) and then escalated from there. Post link once you post on there here (if you haven't already), and I can make sure it gets put in the forums escalation queue.
In case this is something we could clarify with knowledge alone/docs should be updated, could you expand a bit more on the exact difference?