unable to send message in channel

// Send DM to the user with the LeetCode question
    await member.user.send(
      `You have been timed out in ${member.guild.name}. To get your timeout removed, solve this LeetCode question and reply with submission link or screenshot: ${randomLeetCodeQuestion}`,
    );
    const redirectChannel = member.guild.channels.cache.get(config.REDIRECT_CHANNEL_ID);
    await redirectChannel.send("yo");

// Send DM to the user with the LeetCode question
    await member.user.send(
      `You have been timed out in ${member.guild.name}. To get your timeout removed, solve this LeetCode question and reply with submission link or screenshot: ${randomLeetCodeQuestion}`,
    );
    const redirectChannel = member.guild.channels.cache.get(config.REDIRECT_CHANNEL_ID);
    await redirectChannel.send("yo");