Unable to purchase a domain
I'm having issues with purchasing my domain. When attempting to buy, I get the error attached below, and nothing else. I have tried different cards but none of them have worked.
17 Replies
Tired different browsers, incognito, I waited a bit but nothing worked.
hmm and you're trying credit cards and not Paypal right?
Are you from India/using India Credit Cards? I believe there was/is issues with that and India's RBI. Some people got around it by using Paypal.
Otherwise besides maybe trying Paypal, this would probably need a billing ticket to resolve
PayPal failed too, and no, I’m from Australia.
ah ok, I would double check you don't have any unpaid invoices and then make a billing ticket -> payment issue
No unpaid invoices, and I have already raised a billing ticket. The weird thing is this is the second time this error has happened (it happened with a different domain), and it just... worked? I have no clue how but after all the purchase fails, it picked a random attempt to work
🤷
I have the same problem
did you resolved the issue?
thanks
I didn't end up resolving it :c
I bought the domain through NameCheap and am going to transfer it to cloudflare soon
Having similar issues as well. Started a billing ticket, but my responses to the billing seem to be bouncing..
someone find a solution?
or a response from cloudflare?
thanks
If you go to Support -> My Activites - All Tickets, you don't see them there?
is there any specific errors you (or anyone) is getting at the bottom of the screen after you try to click complete purchase?
the same in the photo
you don't get any helpful error at the bottom in red?
no
Im trying to pay with PayPal and visa
nothing to do
the same error
Interesting, that + the link to troubleshoot failed payment https://developers.cloudflare.com/fundamentals/subscriptions-and-billing/troubleshooting-failed-payments/ all indicates just normal payment failures, I would billing ticket, billing -> payment issue (anyone can submit a billing ticket).
fwiw I did try just as a sanity test registering a domain myself and it's fine, so something more specific