Pages site does not let me add custom domain

I have two domains registered in my cloudflare account, one of them was transferred to this account from a different cloudflare account via support. When I try to add the transferred domain to my cloudflare pages site it says I need to transfer my domain to cloudflare even though its already on cloudflare and registered under my account. This only happens with the domain that was transferred to this account, the other domain works fine.
3 Replies
Chaika
Chaika3mo ago
There's #pages-help for the future. Check your old account. Does it still exist there in a pending/moved state? If so delete it entirely & try again
Boga
BogaOP3mo ago
Ah this fixed it I think, tyvm for the quick reply yea it was in the moved state, deleting it from the old account fixed everything
Chaika
Chaika3mo ago
yea it's a known issue that it'll find the zone in the old acct and go "hey I can't use this, this isn't active"
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