Cloudflare dashboard won't open.

Hello, I cannot log in to the Cloudflare Dashboard screen, it says Cloudflare Loading and the site does not open.
No description
14 Replies
minikago
minikagoOP8mo ago
I have been waiting on this screen for more than 30 minutes but it won't open.
James
James8mo ago
Can you share any more details? Browser? OS? Location? Any errors in developer console? etc.
minikago
minikagoOP8mo ago
As a Browser: Safari I use iOS as Operating System I have used different Browsers like Google Chrome still the same
James
James8mo ago
What version of iOS/Safari?
minikago
minikagoOP8mo ago
My Safari version is up to date as iOS version 15.8.3
James
James8mo ago
I'm able to reproduce with an iOS 15 device on Browserstack. It seems the dash is going something that no longer works with this old iOS version. Let me see about escalating this.
minikago
minikagoOP8mo ago
Thank you I need to cancel my Cloudflare R2 subscription I have been billed $10 for choosing the wrong subscription type If I don't cancel my Cloudflare account will be banned I need help
James
James8mo ago
I've escalated this to the team, and hopefully it'll be addressed. In the meantime, if you have another device with a more modern operating system that you can use to access the dashboard, that would be recommended.
minikago
minikagoOP8mo ago
unfortunately no I still have a 10$ bill due to my subscription I hope I won't be banned from Cloudflare services I love using Cloudflare services I would be very happy if you can cancel it, thank you
James
James8mo ago
I will pass along the message - hopefully the team can act quickly and get the dashboard working again for you.
minikago
minikagoOP7mo ago
I hope I can help you thank you very much for your help sorry for taking your time Any updates ? , i still can't acsess the dashboard
James
James7mo ago
I raised this, but it doesn't seem like it's something the team is prioritising. I can only reecommend using a more modern and up to date device to access the dashboard.
cf-scott
cf-scott5mo ago
Hey there! Sorry this took so long. The dashboard team has looked into this, and there is some JavaScript that Safari prior to 16.4 can't parse. Engineering will see if they can re-compile to see if they can add a workaround, but there's no ETA on that.
BaimoQilin
BaimoQilin2mo ago
Any progress? I'm on 16.2 and have the same problem

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