T
Typebot8mo ago
Lopes

WhatsApp: Customers messages messing the flow

Hey guys! Is there a way that I can prevent my customers messages stop messing with my flow, here's how's working! Type bot: Message 1: Hey How Are You! Pleasure to speak with you, please save my number! Message 2: I'll be presenting you our product and we wil be going to the prices ok? Message 3 with Input: But before we continue, what's your name? The problem is, that if my customers send anything before message 3 even pops on the screen, the TypeBot identify as it's name, for example Message 1: Hey! How are you? Customers: Fine! Message 4: Nice to meet you Fine! Message 2: I'll be presenting you our product and we wil be going to the prices ok? Message 3 with Input: But before we continue, what's your name? As you can see in the imagem, I'm trying to make the bot set a variable and only set it tru again after the messagem, but I've just realise that the flow is already passing to the next step even if the message hasn't being shown in the screen.
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2 Replies
Baptiste
Baptiste8mo ago
Hmmm indeed that's a tough one to handle... To provide context for others, this is only happening on WhatsApp env, as soon as you send a text message it submits it to the next input even though messages before that input are not fully sent

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