600010 Error on verification
I am facing an issue where real users see this error code and cannot pass the captcha challenge (Managed). I have confirmed that the configuration is valid and that it happens to the same users on different devices, with no extensions. How can i fix this problem, is there any more information i could provide to narrow down the scope? For now the only attribute that connect all the users is the error-code. Thanks in advance for help!
2 Replies
600010 is a really generic "umbrella" error code for failing the challenge. Usually the advice we give is that it's caused by outdated browser/unsupported browser (make sure using updated version of Chrome/Firefox/Safari/Edge, some edge cases like Win7 Chrome is no longer being updated), extensions (although you already covered that), and some other network conditions like company firewalls/etc.
The turnstile team is active in #🤖turnstile, if you think the issue is on their end the info that would be helpful to provide is which browsers/versions and such
Thanks for answer, I'll double check the firewall thing and browser versions, and if the problem will not stop happening, I'll contact the team 😉