Production pod suddenly unreachable, how long can I expect this to last for? (Please provide ETA)
Hi, I have an On-Demand Secure Cloud pod that runs the backend for my app. My app is now not working, and the pod has the message in the screenshot. How long can I expect this to last for? Minutes? Hours?
19 Replies
@Mandragora.ai
Escalated To Zendesk
The thread has been escalated to Zendesk!
Thanks. I have created a ticket. I have emailed support. This is the third hours long outage in three months. The first lasted a day and a half. This can't keep happening with mission critical infrastructure.
nice, support may give further explanations regarding that downtime
I hope so
oh thats bad, three times?which cloud are you using and what region?
When you say "which cloud", i assume that means secure vs community? I'm on secure cloud. Canada region
I'm in the process of setting up skypilot now to hopefully have some better stability
yeah
Oh i see
yea i think skypilot can handle auto deploying well
lmk what you experience using that
will do, so far its been very intuitive to set up. still need to figure out where to host the gateway, but running locally its already working, was trivial; about ~15 minutes to connect my app to it.
haha great
maybe digital ocean if you're using cloud providers
or runpod i guess specs too overkill just for that
yeah, will probably use DO, i've already got a couple apps running on App Platform. Cant use Runpod to host the gateway to get around runpod issues, not reliable enough 😉
ya good point
I sure hope it doesn't actually take support this long to respond.
from my experience it does sometimes or most of the time sadly
Bummer, thats a dealbreaker for us if it pans out that way.
I worked around it by creating a second instance of the pod and updating my app to point to that. Same cloud, same region, same spec
The first instance is still buggered.
using skypilot?