Login-Help doesn't actually work
There is an issue with
https://dash.cloudflare.com/login-help
When you click submit ticket it sends an email to the associated email account that you listed to confirm you have an account.
The response you get in your email inbox says "Unrecognized email" preventing users from being able to actually submit their ticket
I thought this could just be unique to my account, so I created a separate Cloudflare account to see if the issue would persist, and It did.
Here is the proof
4 Replies
Please do not post your question in multiple channels/post it multiple times per the rules at #😃welcome-and-rules. It creates confusion for people trying to help you and doesn't get your issue or question solved any faster.
im also having this problem.
Sorry to hear that @brooke
Please copy my ticket and paste it so its brought to the teams attention, as clearly nobody is taking accountability here or providing any resolution
@Leo define what that means please.
I am a paying customer, so is @brooke . We provide our money with the expectation a service works
When it doens't we have no other option but to reach out on a discord server because the support system is so poor.
Some people run businesses, and those businesses depend on the software we pay for.
"community" you can't be serious. Cloudflare is a busienss itself.
i was able to log in bc i remembered i saved my keys in a file somewhere
(secured file)
but without those idk what wouldve happened to my site
it seems impossible to reach anyone at cloudflare and you cant upgrade your account if you cant log in