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Typebot•8mo ago

[Whatsapp] Input after webhook not working

Hello! I'm creating a typebot flow to send WhatsApp list messages and get response in input block, but when I use webhook it doesn't work properly, if I remove webhook from flow, connect last message to input, flow works! I think after webhook, it's like session is over, in viewer docker log: Chat doesn't start: message didn't match any condition, and if i send start msg, bot start to begin... Any idea how fix this? i try wait block with pause the flow, not work too... Image 1 is Whatsapp flow. Image 2 is Typebot builder. Image 3 is Typebot results Analytics. Transformed list payload into text payload:

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "...",
      "changes": [
        {
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "...",
              "phone_number_id": "..."
            },
            "contacts": [
              {
                "profile": {
                  "name": "Felipe Vidal"
                },
                "wa_id": "..."
              }
            ],
            "messages": [
              {
                "from": "...",
                "id": "wamid.HBgMNTU4NTkxMjE2N...U2Rjc4MTE4OAA=",
                "timestamp": "1724173238",
                "type": "text",
                "text": {
                  "body": "botão 1"
                }
              }
            ]
          },
          "field": "messages"
        }
      ]
    }
  ]
}

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "...",
      "changes": [
        {
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "...",
              "phone_number_id": "..."
            },
            "contacts": [
              {
                "profile": {
                  "name": "Felipe Vidal"
                },
                "wa_id": "..."
              }
            ],
            "messages": [
              {
                "from": "...",
                "id": "wamid.HBgMNTU4NTkxMjE2N...U2Rjc4MTE4OAA=",
                "timestamp": "1724173238",
                "type": "text",
                "text": {
                  "body": "botão 1"
                }
              }
            ]
          },
          "field": "messages"
        }
      ]
    }
  ]
}

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30 Replies

imoclub•8mo ago

You send WABA list message with this payload?

Felipe VidalOP•8mo ago

No, this is response payload! Bot send list, user choice, i transform list_reply to text ( to Input be seted )

imoclub•8mo ago

so you just capture the title from user list message answer? i dont have any problem to using graphfacebook API but typebot cant handle type message from WABA other than text and reply button so im using n8n to solve any interactive message.

Felipe VidalOP•8mo ago

Take pic 1, user select option "Foco", in my webhook i'm receive list_reply and transform in text message. Option "Foco" generate text "botão 1" ( see payload ), like N8N, but coded in service.

Felipe VidalOP•8mo ago

is this flow

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imoclub•8mo ago

ahh ok, are you already setup the variables from your webhook handler? i dont see your webhook flow on image so thats why im curious how you can tranform list_reply as text type message

imoclub•8mo ago

for me its better to setup through your webhook response as variables

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Felipe VidalOP•8mo ago

I just receive whatsapp payload on my handler, execute any operations ( metrics, indicators, check, etc ), and send to typebot the whatsapp payload ( this case text msg ). like i said, if remove list request, flow work perfectly

imoclub•8mo ago

sorry i dont get it, how you can send that payload to typebot from your handler?

Felipe VidalOP•8mo ago

here some flow, but without menu, working!!

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Felipe VidalOP•8mo ago

Typebot have a endpoint to this! Same that set in Meta app

imoclub•8mo ago

so you already save the user sessionID to your database? it wont work if you are using whatsapp integration on typebot, if you are using all flow with typebot API, your case will not have any problem, because for typebot endpoint API you need generate sessionID then Continue Chat.

imoclub•8mo ago

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imoclub•8mo ago

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Felipe VidalOP•8mo ago

I have other flows, with inputs and buttons and work ok! Just have error after list message 😿

imoclub•8mo ago

hmm i dont know man but i have struggle too with it on beginning so thats why im using n8n to handle all whatsapp incoming message on typebot but thanks for your case i hope someone can reproduce it or you can try it with API integration since you have the whatsapp payload handler

Felipe VidalOP•8mo ago

@Baptiste I test lot of cases... the last try was remove wait block ( with pause flow true ) and now worked, question is: In whatsapp ( webhook ) the new messages doesn't resume automatically, like web bot?

Baptiste•8mo ago

Indeed! let me check the code No in fact pause the flow should work on WhatsApp What makes you think it's not working as expected?

Felipe VidalOP•8mo ago

after pause flow, other messages not continue flow, here examples!

Felipe VidalOP•8mo ago

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Felipe VidalOP•8mo ago

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Baptiste•8mo ago

Can you tell me how can easily reproduce? Do you have a simpler example?

Felipe VidalOP•8mo ago

Here. - Text buble -> wait with pause -> input after -> text bubble

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Felipe VidalOP•8mo ago

this example in whatsapp! *first message is start condition

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Felipe VidalOP•8mo ago

@Baptiste exported typebot

typebot-export-whats...

Felipe VidalOP•8mo ago

wpp example

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Felipe VidalOP•8mo ago

Tracking in Database and chatSession is created and deleted after wait block timeout ( i set to 5 seconds and query in db id = wa-phoneid-myphone )

Felipe VidalOP•8mo ago

and without pause flow work!

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Felipe VidalOP•8mo ago

i'm using @next docker tag!

Baptiste•8mo ago

Placing a Wait block before an input does not make sense. Why are you doing this? It should be placed before a long running HTTP request block or something similar

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