help

I've tried doing what they ask, but it doesn't work.µ
No description
99 Replies
tumenamorasteremix
to play val on windows 11 you need tpm 2.0 and secure boot too
KryptzZ3
KryptzZ3OP4mo ago
I can't activate them,I've tried watching videos but I can't find the right one I found the secure boot option but I can't activate it in my bios
tumenamorasteremix
mmh why you cant it doesnt say nothing?
KryptzZ3
KryptzZ3OP4mo ago
does not appear as required options TPM is working
tumenamorasteremix
can you type on the menu msinfo32 to see if you have bios mode uefi?
KryptzZ3
KryptzZ3OP4mo ago
but the secure boot noµ
KryptzZ3
KryptzZ3OP4mo ago
No description
KryptzZ3
KryptzZ3OP4mo ago
srry its in porugues wait
tumenamorasteremix
np its ok
KryptzZ3
KryptzZ3OP4mo ago
No description
tumenamorasteremix
wait what is you motherboard? because Secure Boot features are located in different sections depending on your motherboard
KryptzZ3
KryptzZ3OP4mo ago
I don't know, I bought this notebook today I don't know how to see this
jidat
jidat4mo ago
Press win+r Type tpm.msc Show ss
tumenamorasteremix
you need to reboot your pc and press f10. and after that you need to look for the option "system configuration" and you will see a feature that says boot options and you will see the feature "secure boot" and just enable it
jidat
jidat4mo ago
Its asking them to enable tpm 2.0, not secure boot sir
jidat
jidat4mo ago
Its clearly not in 2.0 As their cpu doesn't support tpm 2.0
tumenamorasteremix
I think he already had TPM 2.0, bc you have to have it to be on Win 11.
jidat
jidat4mo ago
A big portion of people on win 11 don't have tpm 2.0
KryptzZ3
KryptzZ3OP4mo ago
No description
jidat
jidat4mo ago
They still update to win 11 For whatever reason Maximize it Need to see the specification version Its prob 1.2
KryptzZ3
KryptzZ3OP4mo ago
Yes Its 1.2
jidat
jidat4mo ago
Yea gimme a sec
KryptzZ3
KryptzZ3OP4mo ago
I try this Ok Srry 💀
tumenamorasteremix
bro how do you are in windows 11?
KryptzZ3
KryptzZ3OP4mo ago
I bought the notebook like this
jidat
jidat4mo ago
Btw is it a laptop or desktop?
KryptzZ3
KryptzZ3OP4mo ago
Laptop
tumenamorasteremix
well...
KryptzZ3
KryptzZ3OP4mo ago
Wath?
jidat
jidat4mo ago
Dm ur serial number So hm @KryptzZ3 did u install windows on that? Cuz it says here that its supposed to have android 10 as its operating system Also no win 11 drivers are available for it
KryptzZ3
KryptzZ3OP4mo ago
I bought it with Windows
jidat
jidat4mo ago
Was it a 2nd hand?
KryptzZ3
KryptzZ3OP4mo ago
ah
jidat
jidat4mo ago
Cuz its not supposed to come with win 11 by default
KryptzZ3
KryptzZ3OP4mo ago
I think so Is there no way to fix it then?
jidat
jidat4mo ago
No, u cannot update to tpm 2.0 The laptop isn't supported ;valsupport
VANGUARD Main
VANGUARD Main4mo ago
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
jidat
jidat4mo ago
Make a ticket with riot support
KryptzZ3
KryptzZ3OP4mo ago
ah....
jidat
jidat4mo ago
Show them ur msinfo32 and tpm.msc Tell them ur laptop can't get tpm 2.0 Ask them to lift the restriction
KryptzZ3
KryptzZ3OP4mo ago
ok ty i go try
jidat
jidat4mo ago
Also don't make multiple tickets Just send 1
KryptzZ3
KryptzZ3OP4mo ago
ok restriction of not being able to have tpm 2.0?
tumenamorasteremix
You can’t do nothing btw If you want you can change to windows10 idk
KryptzZ3
KryptzZ3OP4mo ago
Will I lose something with this? like If I change to the 10 will I have to buy it?
Saucywan
Saucywan4mo ago
No You only need a usb with at least 8gb+
KryptzZ3
KryptzZ3OP4mo ago
Will it be the original?
Saucywan
Saucywan4mo ago
Meaning?
KryptzZ3
KryptzZ3OP4mo ago
like, if I don't buy Windows 10 and put Windows 10 on, will it continue to be the original?
Saucywan
Saucywan4mo ago
Yes Also you may still have the tpm restriction
KryptzZ3
KryptzZ3OP4mo ago
a
tumenamorasteremix
you need to save your files but you are gonna have a thing that says activate windows
KryptzZ3
KryptzZ3OP4mo ago
I found the tpm option, but I can't activate it
No description
KryptzZ3
KryptzZ3OP4mo ago
@jidat
jidat
jidat4mo ago
I alrdy told u that its enabled But its the 1.2 version And u cannot update to 2.0
KryptzZ3
KryptzZ3OP4mo ago
I also managed to activate secure boot Hmm srry If I go back to Windows 10, am I sure I will be able to activate TPM 2.0?
jidat
jidat4mo ago
No
KryptzZ3
KryptzZ3OP4mo ago
Ah So if I go back to Windows 10, and it doesn't work, will it be impossible to play Valorant?
desperate
desperate4mo ago
@jidat bro im windows 10 im enabled secure boot but the problem not fixed @Saucywan
Saucywan
Saucywan4mo ago
win+r, msinfo32, send a photo
desperate
desperate4mo ago
No description
desperate
desperate4mo ago
No description
Saucywan
Saucywan4mo ago
Show the error code
desperate
desperate4mo ago
No description
desperate
desperate4mo ago
@Saucywan
Saucywan
Saucywan4mo ago
win+r, tpm.msc, send a photo
desperate
desperate4mo ago
No description
desperate
desperate4mo ago
@Saucywan
desperate
desperate4mo ago
No description
Saucywan
Saucywan4mo ago
Your system does not support TPM 2.0 You'll need to contact riot for them to remove the restriction
VANGUARD Main
VANGUARD Main4mo ago
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Saucywan
Saucywan4mo ago
^
desperate
desperate4mo ago
how its last version for windows 10 i download it from microsoft
호나
호나4mo ago
it's a hardware thing
desperate
desperate4mo ago
what should i do now
호나
호나4mo ago
you can't play Val unless riot lifts the restriction . the pikachu is very wise
desperate
desperate4mo ago
bro in youtube theres channels play with amd rx570
호나
호나4mo ago
huh and
desperate
desperate4mo ago
? what bro now what sould i do to play ?
호나
호나4mo ago
the pikachu speaks the truth
Saucywan
Saucywan4mo ago
Use this
No description
desperate
desperate4mo ago
No description
Saucywan
Saucywan4mo ago
Vanguard technical issue And then select the error code: Van 9005
desperate
desperate4mo ago
No description
Saucywan
Saucywan4mo ago
The rest you will need to fill out
desperate
desperate4mo ago
No description
Saucywan
Saucywan4mo ago
^
desperate
desperate4mo ago
my english not good im arabic i fill all
desperate
desperate4mo ago
but this? @Saucywan
No description
Saucywan
Saucywan4mo ago
Explain that you do not have tpm 2.0. And that you only have 1.2.
desperate
desperate4mo ago
No description
호나
호나4mo ago
"tpm requirement"
desperate
desperate4mo ago
OK I MADE A TICKET
호나
호나4mo ago
ggs now wait 2 days
KryptzZ3
KryptzZ3OP4mo ago
Is it guaranteed to remove the restriction if I ask Riot Games Support?
호나
호나4mo ago
no
KryptzZ3
KryptzZ3OP4mo ago
😭
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