My account was hacked and now it says that my account get blocked temporary when I didnt do nothing.
Heyeveryone.
Good afternoon, I'm a bit worried since my valorant account was hacked yesterday. I recover my account and for some reason, today, after reeboting a pc from a malwere, I had a issue saying that my account its blocked temporary because riot detect a weird unsual activity on my account that breaks the rules section of the terms of service of riot games. Maybe, something happen yesterday when the hacker join on my account. It says on my email that he was from Russia and I from Europe, Portugal. I dont know what I can do, I send a ticket to riot but I saw some stuff on internet saying that people get perm ban when they get hacked. I ask a friend to see my match history and the hacker didnt play any match on the account. I have proofs that the account its mine, I have the ticket that I send etc. Could someone help me or tell me what I can do besides sending a ticket for riot? Could someone give em a small help and tell me what could happen? I would love to get every type of help, If someone have some advice that can give me, please tell me. Every information its welcome.
Thank you so much for your attencion, If you know something or any experience that can help me, please tell me. Have a lovely day!
18 Replies
you cant do anything else than writing support in a ticket.
if you do have enough to prove that the account is yours they will reset changes made by the hijacker such as password/email info, and unlock the account again
I have acess to the account but it says that its suspensed.
ah
thats just the system trying to secure your account. the hijacker loggen into the account so the system thought that it is either shared (against tos) or hijacked!
as i was saying, as long as you have the info to prove the ownership of the account, you will get it back
I cannot join on valorant only, I can install league and other stuff but It just says for riot. Thats why Im scared that I might get a ban when I didnt do nothing. On the advice, say that It get blocked to make it safe but it says that it brokes the roles and Im scared that I get any punishment from riot on my account when I dont do nothing.
I have some proofs I guess. I hope it went good. Im serious scared.
I dont know what much I can do. Thank you for the help so much, If anyone know something more, please help me. One more time, Thank you so much for the help!
you dont need to worry :SageLove:
I'm serious hoping that, theres a lot of money on that account and I'm scared to lost my account :sad:
its usually very helpful if you want to prove the ownership of the account if you still have the transaction IDs of any purchases made, including the dates etc
Hey do you know if its possible to switch accounts regions? I just moved and was wondering
;region
:valExclamation: If you have the wrong region listed on your VALORANT account, you can use the link below to change it. This might fix any unnecessary latency or currency issues you might be experiencing.
Change your region:
https://support-valorant.riotgames.com/hc/en-us/articles/360047379834-Changing-Your-Region-of-Residence-for-Your-Riot-Account
I guess I might have but Im not sure.
ok thanks, i made a ticket how long does it usually take for a response
3-72 hours usually
Ok, and will i get a email or something once i get a response?
yes
Its normal that I can join on league of legends but I cant join on valorant @GenZ ⛧ Walking Ult Orb ?
I tried to install league of legends to see If I can join but Its just my valorant account that its blocked.
League Of Legends shouldnt be blocked too?
:pepe_shrug: idk. apoarently it is normal
Happened twice for me, they said that I keep making new tickets to Valorant and the first reason is idk, but after proving that locked account is mine they lift the ban
just submit ticket to Riot and answer all the questions they ask, you're fine, you just need to patience and let them do the magic , hope this helps🦄