V
VALORANT•4mo ago
Rem

I got banned for 1 week because of Valorant not loading

so Today i was in a match making with my brother when suddenly the game has started and my screen was stuck in the match making it was so unfair because it was the systems fault not me and now i have to wait 1 week just because of that can i please have a chance to talk to an admin please
13 Replies
Geniux
Geniux•4mo ago
;valsupport
VANGUARD Main
VANGUARD Main•4mo ago
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Geniux
Geniux•4mo ago
also ;hdd
VANGUARD Main
VANGUARD Main•4mo ago
This is an issue with files loading off of your disk. You might have a HDD. If you do, you should defragment it or get an SSD and place Valorant on it. Use windows key + r than type "dfrgui" to check what type of drive you have. Learn how to defragment: https://support.microsoft.com/en-us/windows/defragment-your-windows-10-pc-048aefac-7f1f-4632-d48a-9700c4ec702a
Solid State Drives (SSD) and Hard Disk Drives (HDD) are data storage devices. SSDs are usually much smaller, thinner, and offer more storage volume, speed, and efficiency compared to HDDs.
Geniux
Geniux•4mo ago
try to install valorant on an ssd if you havent already
Rem
RemOP•4mo ago
ohh ok copy thanks for the help how many min hours or days will it take to get un banned?
Geniux
Geniux•4mo ago
about 1 week :Hehe:
Rem
RemOP•4mo ago
oh damn its the same time i will get my ban remove😢
Geniux
Geniux•4mo ago
thats what i mean they usually dont unban for afk penalties
Rem
RemOP•4mo ago
ohh i got it wel if i dont open my valorant will it still continue counting the ban? or should i open my valorant to keep it counting? can you help me move my valorant on ssd?
Geniux
Geniux•4mo ago
its will just continue even if youre not online just uninstall and install with changed paths i guess
Rem
RemOP•4mo ago
oh ok thanks for the help
nafhab
nafhab•4mo ago
already tried it but it doesn't change it will still freeze when loading into ur game
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