GPD Win, no/black internal display [is Hardware failure not software]:

My Win 4 died mid-game and hasn't shown anything on the screen since. I can connect a monitor and see it boot to gaming mode, and can access the terminal with Alt+Ctrl+F2/F4, but there's nothing but the backlight on the internal screen. I've upgraded to latest, rebased to older versions in other posts, but I'm stuck. Desktop mode the internal screen is the main, so can't do anything there, nor see mouse to try to use a monitor GPD Win 4 6800u
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28 Replies
LeftyPencil
LeftyPencilOPβ€’3mo ago
Bazzite deck: 40 Gamescope: 3.14.28+ Disabled wake animations
Aru
Aruβ€’3mo ago
Could you try booting a live iso and confirm it's not a hardware failure? I'm on the 6800u win 4 and don't have this issue
LeftyPencil
LeftyPencilOPβ€’3mo ago
yeah I cant see the BIOS Pressed Fn+F7 on boot, zilch Guess I have a shiny brick?
Aru
Aruβ€’3mo ago
Could you not hook it up to an external monitor?
LeftyPencil
LeftyPencilOPβ€’3mo ago
I am, still not seeing it
Aru
Aruβ€’3mo ago
My immediate first reaction would be that it might be a hardware failure, since you can't even see the bios menu If it was a bad SSD, you'd still be able to see the bios menu
CheZZ
CheZZβ€’3mo ago
my professional opinion is that the screen is toast given that you see nothing on it
LeftyPencil
LeftyPencilOPβ€’3mo ago
Alright, thanks I'll check out replacement screens
Aru
Aruβ€’3mo ago
What's weird is that I'd expect video out to work But yeah, some sort of hardware issue would be my guess
LeftyPencil
LeftyPencilOPβ€’3mo ago
I'd like to at least remove and reseat it first-does it need to 100% discharged?
Aru
Aruβ€’3mo ago
No idea on that, but if you want to 100% discharge, could you disconnect the battery + hold power to remove any residual charge?
CheZZ
CheZZβ€’3mo ago
mobo fried? you said that backlight worked? i don’t know nearly enough about the GPD Win machines to tell you with certainty, but it does sound like some sort of hardware issue
Aru
Aruβ€’3mo ago
Tbh I don't know either, maybe someone in the gpd discord or subreddit might have more info
LeftyPencil
LeftyPencilOPβ€’3mo ago
Swapped a screen with another unit that at least shows the GPD logo, same behavior-just backlight works Gonna swap back to ensure the screen still good but dang Both screen still good πŸ’€ Imma close this, but thanks for helping be find it's hardware Mine tend to turn back on if power is held. Guess that's not normal?
Aru
Aruβ€’3mo ago
how can it turn back on with a disconnected battery?
LeftyPencil
LeftyPencilOPβ€’3mo ago
Oof I terribly misread
LeftyPencil
LeftyPencilOPβ€’3mo ago
Just for completion, a video of what's not happening-blue unit. Black unit has other issue from being off for a long time, but at least can access BIOS https://youtu.be/S1E3IKZ_btE
LeftyPencil
YouTube
GPD Win 4 no internal display
Swapping screen didn't fix
Aru
Aruβ€’3mo ago
woah, there's a blue version? that's nice but yeah, that definitely doesn't look promising
LeftyPencil
LeftyPencilOPβ€’3mo ago
Lol just a skin I was advised to reset the BIOS by pressing the reset by the B button or go nuclear and factory reset I'll backup saves and mods before either after work πŸ™‚
Aru
Aruβ€’3mo ago
oh yeah, there is a bios reset via the little pinhole on the side. not sure if it'll help, but doesn't hurt to try
LeftyPencil
LeftyPencilOPβ€’3mo ago
No luck, gonna backup my saves and try the reset, but if the reset screen can't appear on a monitor, I'm just gonna live with a non-portable device.
Aru
Aruβ€’3mo ago
rip hardware failure
LeftyPencil
LeftyPencilOPβ€’3mo ago
I got greedy, it was 4tb and "surely I'll sell the other one" :dispair:
Aru
Aruβ€’3mo ago
well you have spare parts now? πŸ˜…
LeftyPencil
LeftyPencilOPβ€’3mo ago
Would reseating the ssd be worth a shot, or just continue with a reset?
Aru
Aruβ€’3mo ago
no idea tbh. i highly doubt it's the ssd, I was just trying to think of every possibility
LeftyPencil
LeftyPencilOPβ€’3mo ago
Welp, the reset/recovery screen doesn't show on a monitor. I'm now afraid to guess where the buttons are, as I cant see the BIOS screen. But, it's for parts now..so might as well do both and pray I don't fat finger it. Guess I'll learn how to swap the ssd after all 😭 I'll record for the next gal πŸ˜” Blue never entered recovery mode, RIP Swapped the ssd and seems ok, but I'll definetly check how to get an earlier battery warning to avoid this! I forgot that I wiped the recovery when I installed Bazzite as I lost patience trying to dual boot So there was no GPD recovery to access in the first place! >< But learned plenty lol
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