V
VALORANT3mo ago
Oompa

Suspension

I recently received a permanent suspension for the usage of prohibited third party software, I tried making a support ticket since I wasn't aware of any software on my pc that was against the VALORANT terms of service hoping they would give me a response but sadly this was to no avail, I just get a Blitzcrank response and then my ticket gets closed, I'm at a loss of ideas on how to possibly recover my account if even possible at all
6 Replies
Oompa
OompaOP3mo ago
Link to my tracker: https://tracker.gg/valorant/profile/riot/Disabled%20Sapphic%23wlw/overview I have not been game banned before so this seems kind of harsh as a first time offense The only third party software I have installed on my pc currently is: Steelseries GG for my headset audio and clipping software and Logitech g hub to be able to remap the thumb buttons on my logitech g pro wireless I dont use any sort of tracker or anything that interferes with the game itself as far as I am aware of I have made another account to see if I would be banned again but I have not been suspended on that account and seeing as I have not downloaded any program I am confused why I was not suspended before seeing as my account has around 2 thousand hours of playtime 3.5k hours in total on my pc So I am genuinely really confused about the whole situation I'm willing to answer any question to the best of my ability since I just want this to be resolved, even if I dont get my account back
Geniux
Geniux3mo ago
;valsupport
VANGUARD Main
VANGUARD Main3mo ago
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
Oompa
OompaOP3mo ago
I have made support tickets but they dont offer any help hence why I came here, I wanted to see if someone knew anything that could help me out seeing as if I did something that was deserving of a permanent suspension I will gladly take it but I believe this to be unfair seeing as I dont have the slightest clue what could have happened
MM.NkX
MM.NkX3mo ago
I had exactly the same thing as you I’ve been sending like 10 tickets in the past week and exactly like you the blizcrank bot sends me something and close my tickets right after it’s the most useless support I’ve ever seen
Geniux
Geniux3mo ago
i understand, but unfortunately there is no support on discord
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