Cannot Purchase
Description
I try to upgrade the free plan to Access (3 usd/month), but unable to purchase.
The procedure just stucked at the final step.
Timestamp
Thu, 01 Aug 2024 03:21:30 GMT
Steps to reproduce
1. Settings -> Account -> Update Plan
2. Access -> Select plan
3. Fill user amount (100) -> Proceed to payment
4. Set payment details -> Next
5. Confirm the plan and click Purchase
6. Nothing happens, and I found a failed request in devtools (see "Relevant output")
I've tried these different ways:
1. Change credit card in upgrade process
2. Set payment details at Settings -> Payment
3. Set payment details at Settings -> Payment with Paypal
4. Log out and Log in again
5. Use different browsers
And the issue remains.
Relevant output
response of the failed request:
{
"success": false,
"errors": [
{
"code": 1210,
"message": "Add a payment method before purchasing. Your account does not have an active payment method."
}
]
}
3 Replies
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
My ticket number: 01009263
Some issues, such as Account or Billing related issues, cannot be solved by the community.