Double charged
I am getting nowhere with support for my paid account. For nearly two months, I've been getting double charged for one domain. Does anyone have any words of wisdom?
8 Replies
Anyone? Please... someone... anyone.
Support tickets 3302516, 00981787, 00980081
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Some issues, such as Account or Billing related issues, cannot be solved by the community.
I can't access tickets. The dashboard has an error loading.
Can you follow the steps from this to open another ticket about not being able to open Cloudflare's support website?
https://developers.cloudflare.com/support/account-management-billing/cannot-locate-dashboard-account#accounts-with-paid-services
Once you got that opened, someone should get you sorted out about not being able to load that
I opened a ticket to fix the dashboard Monday. No response.
Is there a number to call legal or accounting at cloudflare?