Already Updated Payment Method, Can't Use It R2 Subscription
12 hours ago my R2 service was suspended, there was a payment problem that I didn't understand, I previously paid accordingly.
7 Replies
Did you follow those steps: update your payment method and then contact support?
sure, after that I clicked the payment button but not working
add r2 subscription to my account and my debit balance is sufficient,
you'll need to communicate to billing support to get that fixed. If they replied saying it was fixed, reply back, or wait for reply, etc
How long does it take, r2 is a paygo service may not get support faster, do you have experience for that?
Any plan level can create billing tickets. I'm not sure the average response times these days, there's been issues lately with the billing migration (https://www.cloudflarestatus.com/incidents/5t270n2ndf0h), and now they're moving stuff from the old support solution (Zendesk) to the new (Salesforce), so not normal times/elevated volume
https://community.cloudflare.com/t/r2-billing-problem/689788/4 is that your post on the forums?
If so a member of the community team already took notice and made an escalation thread for that ticket, most we can do anyway
yes my post with ticket id