Upgrade to the Pro plan but still stuck on the free plan
Can I get some support? I upgraded to the Pro plan but everything is still showing the free plan.
8 Replies
@Cloudflare (Server Owner) @Community Champion please any help?
?pings
Please do not ping community members for non-moderation reasons. Doing so will not solve your issue faster and will make people less likely to want to help you.
thanks but what other options do I have? we can't even reach the support when we pay for a subscription
You can with billing issues
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
it can also just take a bit of time/login/logout after upgrading, maybe up to an hour or so? Anything after that I'd ticket