idk why they didn't get banned, btw i didn't used tracker...
i have already sent some tickets but they always say:
"I have investigated your issue and understand that we have already responded to the issues you raised in ticket number #xxxxxx.
As we have already explained in that case, there is nothing more we can do for you in this situation. We have investigated this matter thoroughly and our answer is final. Our decision is irrevocable and cannot be changed with further tickets.
Since you have not asked us any other questions that we have not already answered, we consider this matter closed."