44 Replies
Valorant support sent me this aswell
" Neghinita (VALORANT Support)
Jul 8, 2024, 15:53 UTC
Hey there,
I can understand how it is having these black bars on your monitor while playing, so let's see what can be done.
In order to further look into the matter, we'll need a few logs created by our Riot Repair Tool:
➪ Windows version
➪ MacOS version
Just right click & run it as admin, select the game, and then wait for the tool to collect the necessary files. Once it's finished, open the 'Riot Logs' folder from your Desktop, and attach the .zip files that it contains to your ticket (there should be a folder called 'System Logs', and a folder with the Logs for the game).
Note: Remember to only download files from trustworthy sources, and only download tools such as the Riot Tool directly from our Support website.
Kind regards.
Neghinita
Player Support Specialist"
And i didnt rly understand
ill be greatful for some help 🙏
Whats ur native res and in game res
My naitive is 1920x1080 but i want strech res
i do the strech res
and every time i enter game that what happend
black bars
True stretch?
in game i use 1280x960
yes
U use winexp?
YEs
like everyone
Ok
Did u uncheck border
mhmhm
yup
U have nvidia or amd
nvidia
Laptop or pc
pc
Ok
i tried everything and then riot help sent me this
bc i asked them
and i dont understand what they want me to do
i always used it and 1 day it just happend
Oh ok
ok ill try
ill let yk
They asked you to use the riot tool and create logs. It helps them diagnose the issue. But I doubt they know how to help with this
i think ill just delete valorant..
im like rly suck without the strech res
@Noob
Quit the game?
I might
like yea
im p sure
you arent rlly supposed to have stretched res
Wdym
You can help me with that or you dont know like the others?
The others what?
Cant help me
Like they dont know
You didnt run valorant as admin right?
Ni
No
Should i?
Can u show me nvidia control panel settings?
3d?
Screen settings and stuff?
sure
thats all
Can u try putting perform scaling to GPU?
sure
give me a sec
not working
i can do share screen in call if you want
Idk then sorry
ok..
ty anyway