My account is not working
I cannot get into dns settings issued from cloudflare. I cannot get into help center.
I did not deleted all the settings but when I logged in today to check the problem, everything was deleted.
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What happens if you open an account ticket via the support portal
?support
To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
I can not open ticket due to account error
See the video I attached
I cannot even check the email because my email is with that domain
Actually I lost my access permission to my cloudflare issued domain. Cloudflare nameserver has been changed, and I can not change the nameserver because it is issued from cloudflare.
Follow the support portal link (first link in the Helpflare message). It goes to the dashboard to create tickets instead of the seperate support portal.
No I can't. Due to account error. Can not get into ticket page.
Make the ticket using this flow
Yes, I made ticket but I can't check the result!!!!! Check that uploaded video !!!!
I see that but you get responses via email as well
I cannot check email because my email is associated with that domain!!!
Because of the cloudflare error, My server stopped working, My Email does not work now. Everything is stopped
See this? This is unbelievable
Domain is issued from cloudflare but cannot configure dns
Can you send me your account ID and I will escalte this
you mean email?
No the account ID. It will be in the URL. The URL format is
https://dash.cloudflare.com/<account id>
Or https://developers.cloudflare.com/fundamentals/setup/find-account-and-zone-ids/be6e407f09fc68baaccb816f7de83f31
Still I don't understand how this is happened. ...
I've escalated this. Also don't understand why this is happening
Then how long will it takes to solve that problem?
I don't know, sorry. I'm not a Cloudflare Employee so I have no insight
I hope that the problem will be resolved within a week. Also, I hope there will be proper compensation for the occurrence of these problems. Would it possible?
I don’t know. All I can do is escalate the issue.
Problem Solved! Thanks my mate 🙂
