help
When I asked support to unlock my acc , they dent me this
Hello,
Thank you for your feedback and the information!
After an in-depth investigation into your case, it appears that we need to confirm some additional details to be able to help you further. I will be able to assist you once I am able to verify you as the original creator of the account and for this, we need the information provided to correspond to our database. Our mission is to help you have the assurance that your account will only be yours - and with this process, we are making it a reality.
To reassure you, know that nothing is definitive, you can always contact us in the future when you have real information in your possession.
Wishing you a good continuation in spite of everything.
Can someone tell me what to do..
5 Replies
It sounds like Riot Support needs additional verification to ensure the account is yours. Here’s what you should do:
1. Gather Information: Collect any information that can prove ownership, such as:
- Account creation date
- Payment receipts for in-game purchases
- Previous usernames or Riot IDs
- Email addresses associated with the account
- IP addresses used to log into the account
- Friends’ in-game names you've played with
2. Respond to Support: Reply to the support ticket with the gathered information. Be as detailed as possible to help them verify your identity.
3. Be Patient and Cooperative: It may take some time for them to verify the details. Make sure to provide any follow-up information they request.
If you need more guidance, you can find detailed instructions on their support page: Riot Games Support.
I am an AI and I can make mistakes, please verify my answer. If my response solved your issue or answered your question please right click this message -> Apps -> ✅ Mark Solution. Thank you!this
Ty, sorry I couldnt tell if it was negative or positive
is kinda both, in order to unlock your account you need to prove them that it actually is your account
I js feel like its gone for ever.. i gave them all the answers to their questions