my game keep freezing on agent select screen

my game keeps freezing on the agent select screen and i miss a round or two and i keep getting penalized for it. the character would not load in and my timer stops. i have already try reinstalling it and i cant download it in a different drive.
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Support Agent
Support Agent6mo ago
It sounds like you are experiencing performance issues that could be related to a few different factors. Here are some steps to troubleshoot the freezing issue: 1. Update Graphics Drivers: Ensure your GPU drivers are up-to-date. You can do this from the official website of your GPU manufacturer (NVIDIA, AMD, etc.). 2. Close Background Applications: Close any unnecessary applications running in the background that could be consuming resources. 3. Adjust In-Game Settings: Lower your graphics settings in VALORANT. Sometimes, reducing settings can improve stability. 4. Check for Overheating: Ensure your system isn't overheating. Clean any dust from your computer components and make sure fans are working properly. 5. Increase Virtual Memory: Increase your paging file size: - Right-click on 'This PC' > 'Properties' > 'Advanced System Settings' > 'Settings' under 'Performance'. - Go to the 'Advanced' tab > 'Change' under 'Virtual Memory'. - Uncheck 'Automatically manage paging file size for all drives' and set a custom size (e.g., Initial size: 4096 MB, Maximum size: 8192 MB). 6. Run Game as Administrator: Right-click on the VALORANT shortcut and select 'Run as administrator'. 7. Check Network Connection: Ensure your internet connection is stable and not experiencing high latency. If none of these steps resolve the issue, please consider reaching out to Riot Support for further assistance.
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