tpm 2.0 not working

when i launch valorant it works for a minute or two but force quits after and says tpm 2.0 not found and ive tried everything even going in live chat with dell to find the problem yet it doesnt work even after i did what they said to do
4 Replies
Support Agent
Support Agent4mo ago
It sounds like you're encountering a VAN9006 error related to TPM and Secure Boot. Here's a step-by-step guide to ensure TPM 2.0 and Secure Boot are properly set up: 1. Check BIOS/UEFI settings: - Restart your PC and enter the BIOS/UEFI settings (usually by pressing F2, F10, DEL, or ESC during boot). - Look for TPM settings. Ensure TPM 2.0 is enabled. - Find Secure Boot settings and make sure it's enabled. 2. Verify Windows configuration: - Type tpm.msc in the Start Menu search bar and press Enter. Check if it shows "The TPM is ready for use." - Run msinfo32 in the Start Menu search bar to confirm if Secure Boot State is “On”. 3. Update BIOS/UEFI: - Ensure your BIOS/UEFI firmware is up-to-date by checking Dell's support site for the latest updates. 4. Reinstall Riot Vanguard and VALORANT: - Uninstall Riot Vanguard and VALORANT completely. - Reboot your PC. - Reinstall both from the official sources. If you follow all these steps and the issue persists, I recommend submitting a ticket on the Riot Games support page for more specialized help.
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christianN2011
christianN20114mo ago
i tried all that yet it still doesnt work
Dragonsplay
Dragonsplay4mo ago
having the same issue right nowe have your figured it out?
christianN2011
christianN20114mo ago
No What I’m thinking is just people who have the problem don’t need vanguard cus vanguard is only the anti cheat from what I seen/heard
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